Oris
FAQs for Property Owners
Are you a Licensed Property Manager? Yes, we are licensed property managers in Virginia and D.C. This ensures we have expertise to comply with all relavant laws and manage every aspect of property care, from marketing and lease enforcement to maintenance.
Are there any upfront costs? There are no upfront costs to hire us. We only earn a fee when rent is collected on your property, keeping our interests aligned with yours. Our transparent fee structure includes an 8% management fee on monthly rent, charged only when rent is paid, and a one-time leasing fee equal to one month's rent four our full-service leasing package. Our services are designed to deliver outstanding value and remain competitive.
What services do you provide as a property manager? We handle tenant screening, rent collection, property marketing, maintenance coordination, financial reporting, lease management, and compliance with local laws. Through our online portal, we streamline these tasks with online tools for efficiency and transparency.
How do you determine the rental price for my property? We conduct market analysis using AI that leverages rental data and property-specific factors such as location, size, and amenities. This also takes into consideration market trends which allow us to set a competitive rental rate.
How do you handle maintenance requests? Tenants can submit maintenance requests through our online portal or through our provided app. We coordinate repairs with our trusted partners and you keep you updated on costs and timelines.
Do you provide financial reports? Yes, we provide detailed monthly and annual financial reports through your own portal that can be accessed at anytime. Our reports include income statements, expense breakdowns, and rent collection summaries.
How do you screen tenants? We screen tenants looking using background checks, TransUnion credit reports, income verification, and rental history to ensure we place reliable tenants in your property.
What happens if a tenant doesn't pay rent We automatically flag rent payments that are late and immediately escalate overdue payments. If a tenant doesn't pay, we follow up with notices and begin the eviction process, if necessary, in compliance with local laws.
How do you market my rental property? Yes, we use a lot of tools to syndicate your properties listings to major rental websites, including Zillow, Aparmnets.com, Realtor.com, etc. We also include professional photography and detailed descriptions to attract tenants.
Do I need to be involved in day-to-day operations? No, we handle all the day-to-day managements tasks. You'll receive updates through our owner portal, which allows you to track performance an access financial reports.
FAQs for Tenants
How do I apply for a rental property? You can apply online directly through the online listing page. The application includes submitting personal details, proof of income, and paying an application fee for tenants screening.
What is included in my rent payment? Rent typical covers the cost of your unit. In some cases, this may include water, trash removal, or other utilities depending on the property. Details will be specified in your lease agreement.
How do I submit a maintenance requests? Submit maintenance requests through the tenant portal or mobile app. You can describe the issue and upload photos to help us resolve it efficiently.
When is rent due, and how can I pay it? Rent is due on the 1st of the month. You can pay rent securely online through the tenant portal via bank transfer or credit/debit card.
What is your pet policy? Our pet policy varies by property. Some units may allow pets with an additional deposit and monthly pent rent. Check with us for property-specific details.
Can I make changes to my rental (e.g., paint walls?) Any changes to the property must be approved in writing. Contact us through the tenant portal to request information.
What is your policy on late rent payments? Late payments are subject to 10% after the grace period in your lease. Our tenant portal sends automated reminders and tracks overdue payments.
What happens if I need to break my lease? If you need to break your lease, contact us immediately. Depending on the lease terms, you may be responsible for a lease break fee or rent until a replacement tenant is found.
What documents do I need for the move-in process? You'll need a signed lease, proof of renters insurance (if required), and payment of the security deposit and first month's rent.